This policy is being finalised. Contact us for details.
This Refund Policy applies to payments made for Kwital, a software service provided online at kwital.com and operated by Nestiko Business Solutions Private Limited ("Kwital", "we", "us", or "our"). It should be read together with our Terms & Conditions and Cancellation Policy.
1. General rule
Kwital is a digital service. As stated in our Terms & Conditions, unless otherwise stated, payments for plans, credits, and subscriptions are non-refundable except where required by law or explicitly agreed in writing.
2. Payment errors
If you were charged more than once for the same purchase, or your payment was debited but the plan or credits were not activated on your account, contact us with your transaction details. We will review the request and, where the error is confirmed, either activate the purchase or refund the affected amount.
3. What is not refundable
- The unused part of a billing period after you cancel or stop using the service.
- Credits or allowances that have already been used, and messages that have already been sent.
- Accounts suspended or terminated for breach of the Terms & Conditions.
- Charges paid directly to third-party providers such as messaging gateways or Meta/WhatsApp, which are governed by those providers' own terms.
4. How refunds are paid
Approved refunds are made to the original payment method. The time taken for the amount to reach you depends on your bank and payment provider.
5. How to request a refund
Email us with your registered email address, the transaction number, the payment date, and the reason for your request. We may ask for more information to verify the payment.
6. Contact us
For refund requests or questions about this policy, contact:
Nestiko Business Solutions Private Limited (Kwital)
Plot No 164, Radha Krishna Vihar, Jaipur
Email: info@kwital.com
Phone: 9799913530