Effective date: 30 May 2026
This Privacy Policy describes how Kwital, operated by Nestiko Business Solutions Private Limited ("Kwital", "we", "us", or "our"), collects, uses, stores, and protects your information when you visit or use our website and application at kwital.com, or use our SMS, Email, and WhatsApp communication services.
1. Information we collect
We may collect the following types of information:
- Account information: name, email address, phone number, company details, login credentials, and billing information.
- Communication data: message content, campaign details, contact lists, delivery logs, templates, and gateway configuration data you upload or create on the platform.
- Technical data: IP address, browser type, device information, usage logs, cookies, and analytics data related to your use of our website and application.
- Support data: information you provide when contacting our support team or submitting tickets.
2. How we use your information
We use collected information to:
- Provide, operate, maintain, and improve the Kwital platform and related services.
- Process subscriptions, payments, credits, and service delivery.
- Send service-related notifications, security alerts, and support responses.
- Monitor platform performance and prevent fraud, abuse, spam, and unauthorised access.
- Comply with applicable laws, regulations, and lawful requests.
3. Messaging and contact data
When you use Kwital to send SMS, Email, or WhatsApp messages, you are responsible for ensuring that you have valid consent and a lawful basis to contact your recipients. We process contact and message data solely to deliver the services you request and do not sell your contact lists to third parties.
4. Data sharing
We may share information only with:
- Trusted service providers such as hosting providers, payment processors, email/SMS/WhatsApp gateway partners, and analytics providers, strictly for service delivery.
- Law enforcement or regulatory authorities when required by applicable law.
- Business successors in the event of a merger, acquisition, or restructuring, subject to appropriate safeguards.
We do not sell personal data to third parties for marketing purposes.
5. Data security
We implement administrative, technical, and organisational measures designed to protect your data against unauthorised access, loss, misuse, or alteration. While we strive to protect your information, no method of transmission or storage is completely secure.
6. Data retention
We retain personal and service data only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data, subject to legal and operational requirements.
7. Cookies and tracking
Our website and application may use cookies and similar technologies to improve user experience, remember preferences, and analyse traffic. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
8. Your rights
Depending on your location, you may have the right to access, correct, update, delete, restrict, or object to the processing of your personal data. To exercise these rights, contact us using the details below.
9. Third-party links and integrations
Our platform may integrate with third-party services such as Meta/WhatsApp, Google, payment gateways, and other APIs. Your use of those services is also governed by their respective privacy policies.
10. Children's privacy
Kwital is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or our data practices, contact:
Nestiko Business Solutions Private Limited (Kwital)
Plot No 164, Radha Krishna Vihar, Jaipur
Email: info@kwital.com
Phone: 9799913530