Delivery status for every message
WhatsApp history shows each message as pending, scheduled, sent, delivered, read or failed, with the gateway’s response.
WhatsApp
WhatsApp for business, without the guesswork
Chat with customers live, send one-off messages, and run WhatsApp campaigns. Connect through Kwital’s Node WhatsApp servers or Meta’s official Cloud API, whichever suits your cost and compliance needs.
Connect by QR code
Official Cloud API supported
Free 10-day plan
Neha Guptaonline
Today
Hi! Do you have the blue kurta from your festive post?
Size medium, please.
Yes, medium is in stock. Shall I keep it aside for you?
Yes please, I’ll come by this evening.
Done. It’s reserved in your name until 8 pm today.
Today
Hi, where is my order #4821?
Hi Arjun, it’s out for delivery today.
Order #4821Arriving today, 2 to 5 pm
Great, thank you!
Today
Campaign
Festive sale
Hi Kavya, our festive sale is live: 30% off kurtas until Sunday.
Is the festive offer valid on sarees too?
Yes, 30% off all sarees until Sunday. Shall I send a few new designs?
Yes, please.
4 photos
Here are this week’s new arrivals.
Today
Hi
Chatbot menu
Welcome to Rangrez Store. How can we help?
Store timings
We’re open every day, 10 am to 9 pm, at MI Road, Jaipur.
Yesterday
Can I exchange my kurta for a larger size?
Of course. Bring it to our MI Road store with the bill.
Tap a chat to open it
Live chats
Every WhatsApp conversation in one screen
Your team replies to customers from the Kwital dashboard instead of a single phone. Conversations stay attached to the contact, so anyone can pick up where a colleague left off. Try it: open a chat and reply with a saved template.
No unread chats. Nice work.
Priya Sharma+91 98XXX XX104
WhatsApp
Today
Hi, is the 2 BHK on Ajmer Road still available?
Yes, it is. Would you like to book a site visit this Saturday?
Saturday 11 am works.
Today
Hello, I saw your ad for Vaishali Heights.
What is the price of the 3 BHK?
Today
Please send me the brochure.
Vaishali-Heights-Brochure.pdfPDF document
Thanks, got the brochure.
Yesterday
Your site visit is confirmed for Sunday at 4 pm.
Site visit · Sunday, 4:00 pmVaishali Heights, Jaipur
See you on Sunday.
Reply with saved templates
- Reply from the browserNo more passing one phone around the office.
- Full message historySee every earlier message before you answer.
- Search and filterFind a chat by name or number, or show unread only.
- Unified inboxChatbot handoffs and replies land with your team.
Campaigns
Send offers and updates to whole groups
Pick a contact group, choose a template, and schedule the send. Kwital personalises each message with the contact’s own details and records delivery for every recipient. Build a sample message below and watch it render.
1Choose a template
2Preview for a contact
3Sending method
4When should it go?
Message body
Hi {{first_name}}, our *festive sale* is live! Kurtas now ~₹1,999~ *₹1,399* until Sunday at our MI Road store.
Two ways to connect
Node WhatsApp or the official Cloud API
Kwital supports both, so you can keep costs low for everyday messaging and use Meta’s API where you need the official route. Switch to see how each one connects.
Kwital serversNode WhatsAppLower cost
- How you connect
- Scan a QR code with your WhatsApp number
- Per-message cost
- No Meta conversation charges
- Setup time
- Minutes
- Message templates
- Free-form and saved templates
- Best for
- Everyday chats and cost-sensitive campaigns
- Open WhatsApp on your phone
- Tap Menu or Settings and select Linked devices
- Point your phone at the QR code in Kwital
Linking your number
Kwital’s Node server pairs with WhatsApp as a linked device. Keep the phone online while it finishes.
Rangrez Store+91 98XXX XX210
Connected
MetaOfficial WhatsApp Cloud APIOfficial
- How you connect
- Connect a Meta business account
- Per-message cost
- Meta conversation pricing applies
- Setup time
- Business verification and template approval
- Message templates
- Meta-approved templates
- Best for
- High-volume, officially verified sending
Add your business account
Set up the webhook
Delivery reports and replies flow back into Kwital through the webhook.
Sync your approved templates
| Kwital Node WhatsApp | Official WhatsApp Cloud API | |
|---|---|---|
| How you connect | Scan a QR code with your WhatsApp number | Connect a Meta business account |
| Per-message cost | No Meta conversation charges | Meta conversation pricing applies |
| Setup time | Minutes | Business verification and template approval |
| Message templates | Free-form and saved templates | Meta-approved templates |
| Best for | Everyday chats and cost-sensitive campaigns | High-volume, officially verified sending |
Chatbot menus
Menus that answer the everyday questions
Build tap-to-reply menus that guide customers to prices, timings or bookings. Kwital picks the right WhatsApp format for the size of your menu: up to three options become reply buttons, four to ten become a list, and longer menus go out as numbered text.
Try a menu size
Three options or fewer: sent as reply buttons.
- Start on keywords, on a customer’s first message, or on any message
- Sub-menus and link buttons for deeper answers
- Let AI answer free-text questions from your knowledge base
- Handoff keywords pause the bot and flag the chat for your team in the unified inbox
CarePlus ClinicBusiness account
Today
Hi
Welcome to CarePlus Clinic. How can we help you today?
Choose an option
Reply with a number:
Built for real sending
Everything a WhatsApp team needs
The details that keep campaigns safe, personal and easy to track.
Several numbers, one account
Connect more than one number and let Kwital rotate sending between them, at random or automatically.
A natural sending pace
Set a minimum and maximum delay for each Node device, so campaigns go out at a human rhythm instead of all at once.
Rich, formatted messages
Use bold, italic, strikethrough and monospace, attach images, documents or audio, and dictate with speech-to-text.
The right audience
Send to one number, whole contact groups or an uploaded file, and filter a group by contact attributes.
AI that knows your business
AI replies draw on knowledge bases you train with your own FAQs, and your team can take a chat back from the AI at any time.
Get started
Live on WhatsApp in four steps
No developers needed. Most businesses send their first message the same day.
- Create your account
Register and choose a plan that includes WhatsApp, or start with the free 10-day plan.
- Connect a number
Scan the QR code for Node WhatsApp, or link your Cloud API account.
- Import your contacts
Upload a file or add contacts to groups, with the fields you want to personalise.
- Start messaging
Reply to chats, set up a chatbot menu, and launch your first campaign.
WhatsApp questions
Do I need the official WhatsApp Cloud API?
No. You can connect a number through Kwital’s Node WhatsApp option by scanning a QR code, or link Meta’s official Cloud API. Many businesses use Node WhatsApp for everyday chats and the Cloud API for officially verified sending.
Does Meta charge for messages sent through Node WhatsApp?
No Meta conversation charges apply to Node WhatsApp. Messages use the WhatsApp credits in your Kwital plan. With the Cloud API, Meta’s conversation pricing applies and is billed by Meta.
Why do Cloud API campaigns need templates?
Cloud API messages must use a template Meta has approved. Once your account is connected, you sync your approved templates into Kwital and pick one when you create a campaign, filling in any variables it needs.
Can more than one person reply to customers?
Yes. Your team replies from the Kwital dashboard in the browser, sees the full message history, and can answer with saved templates. Chats handed over by the chatbot appear in the unified inbox.
Can I connect more than one WhatsApp number?
Yes. Your plan sets how many WhatsApp gateways you can add. With several numbers connected, campaigns can rotate between them.
Works well with
More from Kwital
Every module shares the same contacts, credits, and inbox, so they work better together.