This page explains how customers of Kwital, operated by Nestiko Business Solutions Private Limited, can delete their data, including data Kwital receives from Meta Platforms (Facebook Login for Business and the WhatsApp Business Platform / Cloud API).
1. Data we receive from Meta / WhatsApp
When you connect a WhatsApp Business Account to Kwital (via Embedded Signup or by entering Cloud API credentials), we store:
- The business integration access token issued by Meta for your WhatsApp Business Account.
- Your WhatsApp Business Account ID, name, currency, timezone and template namespace.
- Your business phone number ID, display phone number, verified name, quality rating and messaging limit tier.
- Message templates you create or sync, and their approval status.
- Messages you send and receive through Kwital (content, media references, sender/recipient phone numbers, delivery and read statuses) and the related webhook events.
We use this data only to provide the messaging, template and inbox features you use in Kwital. We do not sell it or use it for advertising.
2. Disconnect a WhatsApp Business Account (immediate)
- Log in to Kwital and open Gateways → Messaging Gateways → WhatsApp Cloud API.
- Click the Delete icon next to the business account and confirm.
This immediately deletes the stored access token, WhatsApp Business Account ID and phone number details from Kwital.
You can also revoke Kwital's access on Meta's side at any time: in Meta Business Settings, open Integrations → Connected apps (or Accounts → WhatsApp accounts → Partners), select Kwital and remove it. Once access is revoked, Kwital can no longer read or send anything for that account.
3. Delete your entire Kwital account and data
Send an email to info@kwital.com from the email address registered on your Kwital account, with the subject "Data Deletion Request". Include your account email and, optionally, the WhatsApp Business Account ID(s) you connected.
We will verify the request and permanently delete your account within 30 days, including: gateways and access tokens, contacts and contact groups, campaigns, messages and conversations, templates, delivery logs and webhook logs. We will email you a confirmation when deletion is complete.
Data in our server backups is overwritten automatically within the backup rotation period (currently a few days). Invoices and payment records may be retained for the period required by applicable Indian tax and accounting laws, after which they are deleted.
4. Contacts of our customers
If you are a person who received a WhatsApp, SMS or email message sent by a business using Kwital, that business controls your data. Please contact the business directly, or reply STOP to opt out. You can also write to us at the address above and we will forward your request to the relevant business and help them act on it.
5. Contact
Nestiko Business Solutions Private Limited (Kwital)
Plot No 164, Radha Krishna Vihar, Jaipur
Email: info@kwital.com
Phone: 9799913530