AI replies trained on your own business
Teach Kwital your FAQs, prices, and policies, then let AI answer customers on WhatsApp, SMS, and email. Add WhatsApp chatbot menus with buttons, and hand the chat to your team whenever a person is needed.
Hi, how much is a first consultation?
A first consultation is ₹500, and follow-ups within 7 days are ₹300. Would you like me to book a slot?
Answers that come from your own FAQs
Create knowledge bases and fill them with training items: FAQs, product facts, and support answers, each with a title and the answer text. Pick a question to see which entry a reply relies on.
1Pick a customer question
- OPD timingsMonday to Saturday, 10 am to 7 pm. Closed on Sundays. Active
- Consultation fee₹500 for a first visit, ₹300 for follow-ups within 7 days. Active
- Location and parkingC-Scheme, Jaipur. Parking in the basement. Active
- Lab reportsMost blood test reports are ready the same evening and are shared on WhatsApp. Active
- Booking a slotPatients reply with a preferred day and time, and the front desk confirms it. Active
2See the reply
How much is a first consultation?
A first consultation is ₹500. If you come back for a follow-up within 7 days, it’s ₹300.
Draws on: Consultation fee
Scripted demo with sample clinic data. In Kwital the AI reads the knowledge base you attach and writes each reply in its own words; the highlight shows which entry the answer relies on.
One base per team or branch
Keep separate knowledge bases for sales, support, or each branch, and pick the one each menu or workflow should use.
Switch items on and off
Set any training item, or a whole knowledge base, to active or inactive without deleting it.
Use it everywhere
The same knowledge powers AI auto reply in workflows and the AI assistant in chatbot menus.
Every message goes to the right place
Kwital checks each incoming WhatsApp message against the same rules, in the same order. Pick a message to see who answers it.
- 1 A team member owns the chatThe bot stays silent so your agent can reply.
- 2 Main-menu keyword“menu”, “main menu”, or “start” opens the main menu, and brings the bot back after a handoff it started.
- 3 A menu is openA tap, the option number, its title, or its keywords pick an option. “0” returns to the main menu and “back” goes up a level.
- 4 AI modeThe AI assistant replies from your knowledge base. Handoff keywords pass the chat to a person.
- 5 Start keyword or first messageNew chats, or chats silent for 24 hours, get the main menu.
Messages the chatbot doesn’t handle can still start your “contact replied” workflows.
Chatbot menus or AI auto reply
Use menus when customers choose from fixed options, AI auto reply when they ask in their own words, or combine both.
- Channels
- WhatsApp, on Node WhatsApp numbers and the Cloud API
- Where you set it up
- Automation → Chatbot menus
- How customers reply
- Tap a button or list item, or type the option number or a keyword
- Knowledge base
- Optional, for the AI assistant option and free-text questions
- Human handoff
- A “Human agent” option, plus handoff keywords in AI mode
- Best for
- Guided choices such as courses, timings, and order status
- Channels
- WhatsApp, SMS, and email
- Where you set it up
- An AI auto reply action inside an automation workflow
- How customers reply
- In their own words, with the conversation remembered
- Knowledge base
- Optional, chosen per action
- Human handoff
- A “Hand off to human” action and handoff keywords
- Best for
- Open questions and longer conversations
AI handles the questions, people handle the rest
When a customer asks for a person, the bot pauses and the chat is flagged for an agent in the Unified Inbox. Your agent can also take over at any time, then hand the chat back to AI. Try the buttons in the inbox.
- Human handoff keywords and your own handoff message
- Customer notices when an agent joins, when AI takes over again, and when a chat is closed, sent inside WhatsApp’s 24-hour customer service window
- “Suggest reply” drafts three replies for your agent: formal, friendly, and concise
Hi, do you deliver to Udaipur?
Yes, we deliver across Rajasthan, including Udaipur. Orders usually arrive in 3 to 5 days.
Can I return the sunscreen if it doesn’t suit my skin? I’ve opened it.
Unopened products can be returned within 7 days of delivery. For opened products, our team will check what we can do.
Suggested replies · sample
From FAQ document to live replies
- Add your knowledge
Create a knowledge base and paste in your FAQs and support answers.
- Build a menu or workflow
Create a chatbot menu, or add an AI auto reply action to a workflow.
- Connect WhatsApp
Make sure a Node WhatsApp number or Cloud API account is connected for the menu to answer on.
- Go live
Activate it, and follow conversations and handoffs in the Unified Inbox.
AI and chatbot questions
Which channels can AI reply on?
AI auto reply in workflows answers on WhatsApp, SMS, and email, and can reply on the same channel the message came in on. Chatbot menus, including their AI assistant option, work on WhatsApp.
Which AI model does Kwital use?
AI replies run on OpenAI. In each AI auto reply action you can choose GPT-4o mini, GPT-4o, or GPT-3.5 Turbo, and set a maximum reply length.
What happens when the AI doesn’t know the answer?
The AI is instructed to answer from your knowledge base when it’s relevant and to say so honestly when it’s unsure. If it can’t help, or the customer asks for a person, the chat is handed to your team in the Unified Inbox.
Can it reply in the customer’s language?
Yes. Leave the reply language on auto to match the language the customer writes in, or set a specific language for every reply.
Does the AI remember the conversation?
With continuous conversation on, AI auto reply uses the recent messages in the chat as context. You choose how many turns it looks back, from 2 to 40.
Do chatbot menus need the official Cloud API?
No. On the Cloud API, menus appear as reply buttons or a list. Node WhatsApp numbers get the same menu as numbered text, so customers reply with “1”, “2”, or “3”.
More from Kwital
Every module shares the same contacts, credits, and inbox, so they work better together.