/*
 * Unified Inbox feature page (/features/inbox). Loaded after wa.css; every class is prefixed kf-ib-.
 */

/* ---------- Hero inbox app ---------- */
.kf-ib-hero { position: relative; max-width: 540px; margin: 0 auto; padding: 16px 0 48px; }
.kf-ib-app { position: relative; z-index: 1; overflow: hidden; border: 1px solid var(--ks-line); border-radius: 22px; background: #fff; box-shadow: 0 40px 80px -30px rgba(7, 94, 84, .45), 0 18px 36px rgba(11, 31, 26, .1); }
.kf-ib-app-head { display: flex; align-items: center; gap: 10px; padding: 12px 14px; background: linear-gradient(100deg, var(--kh-wa-dark), var(--kh-wa-teal)); color: #fff; }
.kf-ib-app-head > i { flex: none; font-size: 18px; opacity: .8; }
.kf-ib-app-icon { flex: none; display: grid; place-items: center; width: 32px; height: 32px; border-radius: 10px; background: rgba(255, 255, 255, .16); font-size: 18px; }
.kf-ib-app-title { flex: 1; min-width: 0; line-height: 1.25; }
.kf-ib-app-title strong { display: block; color: #fff; font-size: 14.5px; }
.kf-ib-app-title small { display: block; overflow: hidden; font-size: 12px; opacity: .8; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-panes { display: grid; grid-template-columns: 206px minmax(0, 1fr); height: 440px; }

.kf-ib-list { display: flex; flex-direction: column; gap: 2px; min-width: 0; padding: 8px; overflow-y: auto; border-right: 1px solid var(--ks-line); scrollbar-width: thin; }
.kf-ib-conv { position: relative; display: flex; align-items: center; gap: 10px; width: 100%; padding: 9px 8px; border: 0; border-radius: 12px; background: none; color: var(--ks-ink); font: inherit; text-align: left; cursor: pointer; transition: background .15s, box-shadow .15s; }
.kf-ib-conv:hover { background: var(--ks-soft); }
.kf-ib-conv[aria-pressed="true"] { background: var(--ks-primary-50); box-shadow: inset 3px 0 0 var(--kh-wa-teal); }
.kf-ib-avatar { position: relative; flex: none; display: grid; place-items: center; width: 38px; height: 38px; border-radius: 50%; background: #e6efeb; color: #2f403b; font-size: 13px; font-weight: 700; }
.kf-ib-avatar > i { font-size: 18px; }
.kf-ib-avatar.is-sm { width: 34px; height: 34px; font-size: 12.5px; }
.kf-ib-glyph { position: absolute; right: -3px; bottom: -3px; display: grid; place-items: center; width: 18px; height: 18px; border: 2px solid #fff; border-radius: 50%; color: #fff; }
.kf-ib-glyph i { font-size: 10px; }
.kf-ib-glyph.is-wa { background: var(--kh-wa); }
.kf-ib-glyph.is-sms { background: #2563eb; }
.kf-ib-glyph.is-mail { background: #ea580c; }
.kf-ib-conv-main { flex: 1; min-width: 0; line-height: 1.3; }
.kf-ib-conv-top { display: flex; align-items: baseline; justify-content: space-between; gap: 6px; }
.kf-ib-conv-top strong { min-width: 0; overflow: hidden; font-size: 13.5px; font-weight: 600; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-conv-top small { flex: none; color: var(--ks-muted); font-size: 11px; }
.kf-ib-conv-preview { display: block; margin-top: 2px; overflow: hidden; color: var(--ks-muted); font-size: 12.5px; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-unread { flex: none; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: var(--kh-wa); color: #fff; font-size: 11px; font-weight: 700; line-height: 18px; text-align: center; }
.kf-ib-agent { flex: none; padding: 2px 6px; border-radius: 6px; background: #fef3c7; color: #92400e; font-size: 10px; font-weight: 700; white-space: nowrap; }

.kf-ib-threads { display: flex; flex-direction: column; min-width: 0; min-height: 0; }
.kf-ib-thread { flex: 1; display: flex; flex-direction: column; min-height: 0; }
.kf-ib-thread[hidden] { display: none; }
.kf-ib-thread:not([hidden]) { animation: kh-panel-in .35s ease both; }
.kf-ib-thread-head { display: flex; align-items: center; gap: 10px; padding: 10px 14px; border-bottom: 1px solid var(--ks-line); }
.kf-ib-thread-name { flex: 1; min-width: 0; line-height: 1.25; }
.kf-ib-thread-name strong { display: block; overflow: hidden; color: var(--ks-ink); font-size: 14px; font-weight: 600; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-thread-name small { display: block; overflow: hidden; color: var(--ks-muted); font-size: 11.5px; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-chip { flex: none; display: inline-flex; align-items: center; gap: 4px; padding: 3px 9px; border-radius: 999px; font-size: 11.5px; font-weight: 600; }
.kf-ib-chip i { font-size: 14px; }
.kf-ib-chip.is-wa { background: #dcfce7; color: #15803d; }
.kf-ib-chip.is-sms { background: #dbeafe; color: #1d4ed8; }
.kf-ib-chip.is-mail { background: #ffedd5; color: #c2410c; }
.kf-ib-thread-body { flex: 1; display: flex; flex-direction: column; gap: 6px; min-height: 0; padding: 12px; overflow-y: auto; scrollbar-width: none; }
.kf-ib-thread-body::-webkit-scrollbar { display: none; }
.kf-ib-thread.is-wa .kf-ib-thread-body { background: var(--kh-doodle) 0 0 / 160px 160px, var(--kh-wa-wall); }
.kf-ib-thread.is-mail .kf-ib-thread-body { background: var(--ks-soft); }
.kf-ib-thread .kh-msg { font-size: 13px; }
.kf-ib-thread .kh-sms { font-size: 13px; padding: 8px 12px; }
.kf-ib-thread .kh-sms-day { margin: 2px 0; font-size: 11.5px; }
.kf-ib-mail { max-width: 92%; padding: 10px 12px; border: 1px solid var(--ks-line); border-radius: 12px; background: #fff; box-shadow: 0 1px 2px rgba(11, 31, 26, .05); font-size: 13px; line-height: 1.45; overflow-wrap: anywhere; }
.kf-ib-mail.is-in { align-self: flex-start; border-left: 3px solid #ea580c; }
.kf-ib-mail.is-out { align-self: flex-end; border-color: #fed7aa; background: #fff7ed; }
.kf-ib-mail strong { display: block; color: var(--ks-ink); font-size: 13px; }
.kf-ib-mail p { margin: 4px 0 0; color: var(--ks-text); }
.kf-ib-mail time { display: block; margin-top: 4px; color: var(--ks-muted); font-size: 10.5px; text-align: right; }
.kf-ib-meta { align-self: flex-end; margin: -2px 2px 0; color: var(--ks-muted); font-size: 10.5px; }
.kf-ib-meta.is-ok { color: #15803d; }
.kf-ib-label { display: flex; align-items: center; gap: 3px; width: max-content; max-width: 100%; margin-bottom: 4px; padding: 0 7px; border-radius: 99px; background: rgba(100, 116, 139, .12); color: #475569; font-size: 10.5px; font-weight: 600; line-height: 1.6; }
.kf-ib-label i { font-size: 12px; }
.kf-ib-label.is-bot { background: rgba(124, 58, 237, .12); color: #6d28d9; }
.kf-ib-chips { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 6px; }
.kf-ib-chips em { padding: 2px 9px; border: 1px solid rgba(124, 58, 237, .25); border-radius: 14px; background: #fff; color: #6d28d9; font-size: 12px; font-style: normal; font-weight: 500; }

.kf-ib-composer { display: flex; align-items: center; gap: 6px; padding: 8px 10px; border-top: 1px solid var(--ks-line); background: #fff; }
.kf-ib-attach { flex: none; padding: 0 2px; color: var(--ks-muted); font-size: 20px; }
.kf-ib-composer input { flex: 1; min-width: 0; height: 40px; padding: 0 14px; border: 1px solid #cbd5e1; border-radius: 999px; background: #fff; color: var(--ks-ink); font: 13.5px/1.2 var(--ks-font); outline: 0; transition: border-color .15s, box-shadow .15s; }
.kf-ib-composer input:focus { border-color: var(--kh-wa-teal); box-shadow: 0 0 0 3px rgba(18, 140, 126, .15); }
.kf-ib-composer button { flex: none; display: grid; place-items: center; width: 40px; height: 40px; border: 0; border-radius: 50%; background: #00a884; color: #fff; font-size: 18px; cursor: pointer; transition: filter .15s, transform .1s; }
.kf-ib-composer button:hover { filter: brightness(1.08); }
.kf-ib-composer button:active { transform: scale(.95); }

.kf-ib-float-new { top: auto; bottom: 10%; left: -12%; }
.kf-ib-float-sent { bottom: -9%; right: -8%; animation-delay: -3s; }

/* ---------- Filters and search ---------- */
.kf-ib-filter { overflow: hidden; border: 1px solid var(--ks-line); border-radius: 22px; background: #fff; box-shadow: var(--ks-shadow-lg); }
.kf-ib-filter-top { display: flex; gap: 8px; padding: 14px 14px 0; }
.kf-ib-search { flex: 1; min-width: 0; display: flex; align-items: center; gap: 8px; height: 42px; margin: 0; padding: 0 12px; border: 1.5px solid var(--ks-line); border-radius: 12px; cursor: text; transition: border-color .15s, box-shadow .15s; }
.kf-ib-search:focus-within { border-color: var(--kh-wa-teal); box-shadow: 0 0 0 3px rgba(18, 140, 126, .12); }
.kf-ib-search > i { flex: none; color: var(--ks-muted); font-size: 18px; }
.kf-ib-search input { flex: 1; min-width: 0; height: 100%; border: 0; outline: 0; background: transparent; color: var(--ks-ink); font: 14px/1.2 var(--ks-font); }
.kf-ib-fs { flex: none; display: grid; place-items: center; width: 42px; height: 42px; border: 1px solid var(--ks-line); border-radius: 12px; color: var(--ks-muted); font-size: 18px; }
.kf-ib-filter-bar { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; padding: 12px 14px; border-bottom: 1px solid var(--ks-line); }
.kf-ib-chiprow { display: flex; flex-wrap: wrap; gap: 6px; min-width: 0; }
.kf-ib-fchip { display: inline-flex; align-items: center; gap: 5px; height: 36px; padding: 0 12px; border: 1.5px solid var(--ks-line); border-radius: 999px; background: #fff; color: var(--ks-ink); font: 600 13px/1 var(--ks-font); white-space: nowrap; cursor: pointer; transition: border-color .15s, background .15s, color .15s; }
.kf-ib-fchip i { color: var(--ks-primary); font-size: 16px; }
.kf-ib-fchip.is-wa i { color: #1faa59; }
.kf-ib-fchip.is-sms i { color: #2563eb; }
.kf-ib-fchip.is-mail i { color: #ea580c; }
.kf-ib-fchip:hover { border-color: #9fdcc4; }
.kf-ib-fchip[aria-pressed="true"] { border-color: var(--ks-primary); background: var(--ks-primary-50); color: var(--ks-primary-700); }
.kf-ib-toggle { display: inline-flex; align-items: center; gap: 8px; height: 36px; padding: 0 4px; border: 0; background: none; color: var(--ks-muted); font: 600 13px/1 var(--ks-font); white-space: nowrap; cursor: pointer; }
.kf-ib-toggle span { position: relative; flex: none; width: 34px; height: 20px; border-radius: 999px; background: #cfd8d4; transition: background .2s; }
.kf-ib-toggle span::after { content: ""; position: absolute; top: 2px; left: 2px; width: 16px; height: 16px; border-radius: 50%; background: #fff; box-shadow: 0 1px 3px rgba(0, 0, 0, .2); transition: transform .2s; }
.kf-ib-toggle[aria-pressed="true"] { color: var(--ks-ink); }
.kf-ib-toggle[aria-pressed="true"] span { background: var(--kh-wa-teal); }
.kf-ib-toggle[aria-pressed="true"] span::after { transform: translateX(14px); }
.kf-ib-rows { display: grid; gap: 2px; min-height: 240px; align-content: start; margin: 0; padding: 6px 8px; list-style: none; }
.kf-ib-row { display: flex; align-items: center; gap: 10px; padding: 9px 8px; border-radius: 12px; }
.kf-ib-row:not(.is-hidden) { animation: kh-pop .3s ease both; }
.kf-ib-row.is-hidden, .kf-ib-rows[hidden] { display: none; }
.kf-ib-row .kf-ib-conv-top strong { font-size: 14px; }
.kf-ib-row .kf-ib-conv-preview { font-size: 13px; }
.kf-ib-empty { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px; min-height: 252px; margin: 0; padding: 16px; color: var(--ks-muted); font-size: 14px; text-align: center; }
.kf-ib-empty[hidden] { display: none; }
.kf-ib-empty i { color: #cbd5e1; font-size: 32px; }
.kf-ib-count { margin: 0; padding: 10px 14px; border-top: 1px solid var(--ks-line); background: var(--ks-soft); color: var(--ks-muted); font-size: 12.5px; }

/* ---------- Channel flow ---------- */
.kf-ib-flow { display: grid; grid-template-columns: minmax(0, .95fr) minmax(0, .5fr) minmax(0, .75fr) minmax(0, 1.1fr); gap: 0 20px; align-items: center; }
.kf-ib-sources { display: grid; gap: 12px; }
.kf-ib-src { --tone: #1faa59; --soft: #dcfce7; position: relative; overflow: hidden; display: flex; align-items: center; gap: 12px; width: 100%; padding: 14px 16px; border: 1px solid var(--ks-line); border-radius: 16px; background: #fff; color: var(--ks-text); font: inherit; text-align: left; cursor: pointer; transition: border-color .2s, box-shadow .2s; }
.kf-ib-src.is-sms { --tone: #2563eb; --soft: #dbeafe; }
.kf-ib-src.is-mail { --tone: #ea580c; --soft: #ffedd5; }
.kf-ib-src > span:nth-child(2) { min-width: 0; }
.kf-ib-src strong { display: block; color: var(--ks-ink); font-size: 15.5px; }
.kf-ib-src small { display: block; color: var(--ks-muted); font-size: 13px; }
.kf-ib-src-icon { flex: none; display: grid; place-items: center; width: 42px; height: 42px; border-radius: 12px; background: var(--soft); color: var(--tone); font-size: 21px; transition: background .2s, color .2s; }
.kf-ib-src:hover { border-color: var(--soft); }
.kf-ib-src[aria-selected="true"] { border-color: var(--tone); box-shadow: 0 16px 36px -22px var(--tone); }
.kf-ib-src[aria-selected="true"] .kf-ib-src-icon { background: var(--tone); color: #fff; }
.kf-ib-merge { position: relative; align-self: stretch; min-height: 220px; }
.kf-ib-merge svg { position: absolute; inset: 0; width: 100%; height: 100%; overflow: visible; }
.kf-ib-path { fill: none; stroke: #b9d9cc; stroke-width: 2.5; stroke-dasharray: 6 8; vector-effect: non-scaling-stroke; animation: kf-ib-dash 1s linear infinite; transition: stroke .3s, stroke-width .3s; }
@keyframes kf-ib-dash { to { stroke-dashoffset: -14; } }
.kf-ib-flow:has(.kf-ib-src.is-wa[aria-selected="true"]) .kf-ib-path.is-wa { stroke: #1faa59; stroke-width: 3.5; }
.kf-ib-flow:has(.kf-ib-src.is-sms[aria-selected="true"]) .kf-ib-path.is-sms { stroke: #2563eb; stroke-width: 3.5; }
.kf-ib-flow:has(.kf-ib-src.is-mail[aria-selected="true"]) .kf-ib-path.is-mail { stroke: #ea580c; stroke-width: 3.5; }
.kf-ib-merge-arrow { display: none; }
.kf-ib-hub { display: grid; justify-items: center; gap: 6px; padding: 26px 18px; border-radius: 24px; background: linear-gradient(135deg, var(--kh-wa-dark), var(--kh-wa-teal)); color: #fff; text-align: center; box-shadow: 0 24px 50px -20px rgba(7, 94, 84, .6); }
.kf-ib-hub strong { color: #fff; font-size: 1.1rem; }
.kf-ib-hub small { color: rgba(255, 255, 255, .8); font-size: 13px; line-height: 1.4; }
.kf-ib-hub-icon { display: grid; place-items: center; width: 56px; height: 56px; border-radius: 16px; background: rgba(255, 255, 255, .16); font-size: 28px; }
.kf-ib-hub-dots { display: flex; gap: 6px; margin-top: 6px; }
.kf-ib-hub-dots span { width: 10px; height: 10px; border-radius: 50%; animation: kf-ib-blink 1.8s ease-in-out infinite; }
.kf-ib-hub-dots .is-wa { background: #25d366; }
.kf-ib-hub-dots .is-sms { background: #60a5fa; animation-delay: .3s; }
.kf-ib-hub-dots .is-mail { background: #fb923c; animation-delay: .6s; }
@keyframes kf-ib-blink { 50% { opacity: .35; transform: scale(.8); } }
.kf-ib-flow-stage { display: grid; grid-template-columns: minmax(0, 1fr); }
.kf-ib-flow-stage > .kh-panel { grid-area: 1 / 1; }
.kf-ib-flow-stage > .kh-panel[hidden] { display: block !important; visibility: hidden; }
.kf-ib-flow-panel { padding: 24px; border: 1px solid var(--ks-line); border-radius: 20px; background: #fff; box-shadow: var(--ks-shadow-lg); }
.kf-ib-flow-panel h3 { display: flex; align-items: center; gap: 8px; font-size: 1.15rem; }
.kf-ib-flow-panel h3 i { color: var(--kh-wa-teal); font-size: 22px; }
.kf-ib-flow-panel dl { display: grid; gap: 12px; margin: 14px 0 0; }
.kf-ib-flow-panel dl > div { padding-top: 12px; border-top: 1px dashed var(--ks-line); }
.kf-ib-flow-panel dt { color: var(--ks-muted); font-size: 12px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; }
.kf-ib-flow-panel dd { margin: 3px 0 0; color: var(--ks-ink); font-size: 14.5px; }
.kf-ib-flow-note { display: flex; align-items: flex-start; gap: 8px; margin: 16px 0 0; padding: 10px 12px; border-radius: 12px; background: var(--ks-soft); color: var(--ks-muted); font-size: 13.5px; }
.kf-ib-flow-note i { flex: none; margin-top: 2px; color: var(--kh-wa-teal); font-size: 17px; }

/* ---------- Before and after ---------- */
.kf-ib-compare-seg { display: flex; justify-content: center; margin-bottom: 36px; }
.kf-ib-compare-stage { display: grid; grid-template-columns: minmax(0, 1fr); }
.kf-ib-view { grid-area: 1 / 1; display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr); gap: 40px; align-items: center; }
.kf-ib-view[hidden] { display: grid !important; visibility: hidden; }
.kf-ib-view:not([hidden]) { animation: kh-panel-in .45s ease both; }
.kf-ib-scatter { position: relative; height: 320px; }
.kf-ib-mini { --r: 0deg; position: absolute; width: 240px; max-width: 64%; padding: 12px; border: 1px solid rgba(255, 255, 255, .14); border-radius: 16px; background: rgba(255, 255, 255, .06); box-shadow: 0 20px 40px -20px rgba(0, 0, 0, .6); -webkit-backdrop-filter: blur(6px); backdrop-filter: blur(6px); transform: rotate(var(--r)); animation: kf-ib-drift 7s ease-in-out infinite; }
.kf-ib-mini.is-wa { --r: -5deg; top: 0; left: 0; }
.kf-ib-mini.is-mail { --r: 4deg; top: 80px; right: 0; animation-delay: -2.5s; }
.kf-ib-mini.is-sms { --r: -2deg; bottom: 0; left: 16%; animation-delay: -4.5s; }
@keyframes kf-ib-drift { 50% { transform: rotate(var(--r)) translateY(-8px); } }
.kf-ib-mini-head { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; color: #fff; font-size: 13.5px; font-weight: 600; }
.kf-ib-mini-head i { font-size: 18px; }
.kf-ib-mini.is-wa .kf-ib-mini-head i { color: var(--kh-wa); }
.kf-ib-mini.is-mail .kf-ib-mini-head i { color: #fb923c; }
.kf-ib-mini.is-sms .kf-ib-mini-head i { color: #60a5fa; }
.kf-ib-mini-head b { min-width: 22px; margin-left: auto; padding: 1px 7px; border-radius: 999px; background: #ef4444; color: #fff; font-size: 11.5px; text-align: center; }
.kf-ib-mini p { margin: 6px 0 0; padding: 7px 10px; overflow: hidden; border-radius: 10px; background: rgba(255, 255, 255, .08); color: rgba(255, 255, 255, .8); font-size: 13px; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-one { width: 100%; max-width: 440px; margin: 0 auto; padding: 8px; border-radius: 20px; background: #fff; box-shadow: 0 30px 60px -24px rgba(0, 0, 0, .6); }
.kf-ib-one-head { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-radius: 14px; background: linear-gradient(100deg, var(--kh-wa-dark), var(--kh-wa-teal)); color: #fff; font-size: 14px; font-weight: 600; }
.kf-ib-one-head i { font-size: 18px; }
.kf-ib-one-head b { margin-left: auto; padding: 2px 9px; border-radius: 999px; background: rgba(255, 255, 255, .2); font-size: 12px; white-space: nowrap; }
.kf-ib-one-row { display: flex; align-items: center; gap: 12px; padding: 12px; color: var(--ks-ink); }
.kf-ib-one-row + .kf-ib-one-row { border-top: 1px solid var(--ks-line); }
.kf-ib-one-row > span:nth-child(2) { flex: 1; min-width: 0; line-height: 1.35; }
.kf-ib-one-row strong { display: block; font-size: 14px; }
.kf-ib-one-row small { display: block; overflow: hidden; color: var(--ks-muted); font-size: 13px; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-one-row > b { flex: none; display: grid; place-items: center; width: 20px; height: 20px; border-radius: 50%; background: var(--kh-wa); color: #fff; font-size: 11px; }
.kf-ib-one-row .kf-ib-glyph { position: static; flex: none; width: 36px; height: 36px; border: 0; }
.kf-ib-one-row .kf-ib-glyph i { font-size: 18px; }
.kf-ib-points { display: grid; gap: 12px; margin: 0; padding: 0; list-style: none; }
.kf-ib-points li { display: flex; align-items: flex-start; gap: 10px; padding: 14px 16px; border: 1px solid rgba(255, 255, 255, .12); border-radius: 14px; background: rgba(255, 255, 255, .05); color: rgba(255, 255, 255, .86); font-size: 15px; line-height: 1.45; }
.kf-ib-points i { flex: none; display: grid; place-items: center; width: 24px; height: 24px; border-radius: 50%; font-size: 15px; }
.kf-ib-points.is-bad i { background: rgba(248, 113, 113, .18); color: #fca5a5; }
.kf-ib-points.is-good i { background: rgba(37, 211, 102, .2); color: #4ade80; }

/* ---------- Reply statuses ---------- */
.kf-ib-status-btns { display: flex; flex-wrap: wrap; gap: 8px; margin: 22px 0 26px; }
.kf-ib-status-btns [data-kf-ib-status="read"] i { color: var(--kh-tick); }
.kf-ib-status-btns [data-kf-ib-status="failed"] i { color: #e5484d; }
.kf-ib-status { max-width: 440px; margin: 0 auto; overflow: hidden; border: 1px solid var(--ks-line); border-radius: 26px; background: #fff; box-shadow: 0 30px 70px -30px rgba(7, 94, 84, .4); }
.kf-ib-status .kh-screen-head span:nth-child(2) { min-width: 0; }
.kf-ib-status .kh-screen-head small { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kf-ib-status-body { display: flex; flex-direction: column; justify-content: flex-end; gap: 8px; min-height: 250px; padding: 16px; }
.kf-ib-status-body .kh-msg time i { font-size: 16px; }
.kf-ib-status-body .kh-msg time i.is-failed { color: #e5484d; }
.kf-ib-status-body .kh-msg time i.is-bump { animation: kh-pop .32s ease both; }
.kf-ib-status-text { min-height: 4.6em; margin: 0; padding: 14px 16px; border-top: 1px solid var(--ks-line); color: var(--ks-ink); font-size: 14.5px; }

/* ---------- AI copilot (teal) ---------- */
.kh-teal .kf-ib-teal-lead { color: rgba(255, 255, 255, .84); }
.kf-ib-teal-list { display: grid; gap: 12px; margin: 24px 0 0; padding: 0; list-style: none; }
.kf-ib-teal-list li { display: flex; align-items: flex-start; gap: 12px; color: rgba(255, 255, 255, .88); font-size: 15px; line-height: 1.45; }
.kf-ib-teal-list i { flex: none; display: grid; place-items: center; width: 32px; height: 32px; border-radius: 10px; background: rgba(255, 255, 255, .12); color: #b9f6d0; font-size: 17px; }
.kf-ib-ai { position: relative; max-width: 470px; margin: 0 auto; padding: 16px; border: 1px solid rgba(255, 255, 255, .18); border-radius: 24px; }
.kf-ib-ai-head { display: flex; align-items: center; gap: 10px; padding-bottom: 12px; border-bottom: 1px solid rgba(255, 255, 255, .14); }
.kf-ib-ai .kf-ib-avatar { background: rgba(255, 255, 255, .18); color: #fff; }
.kf-ib-ai .kf-ib-thread-name strong { color: #fff; }
.kf-ib-ai .kf-ib-thread-name small { color: rgba(255, 255, 255, .7); }
.kf-ib-state { flex: none; display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border-radius: 999px; font-size: 12px; font-weight: 700; white-space: nowrap; }
.kf-ib-state::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.kf-ib-state.is-ai { background: rgba(37, 211, 102, .2); color: #86efac; }
.kf-ib-state.is-human { background: rgba(251, 191, 36, .2); color: #fde68a; }
.kf-ib-state.is-closed { background: rgba(255, 255, 255, .14); color: rgba(255, 255, 255, .8); }
.kf-ib-ai-body { display: flex; flex-direction: column; gap: 8px; min-height: 220px; max-height: 300px; padding: 14px 0; overflow-y: auto; scrollbar-width: none; }
.kf-ib-ai-body::-webkit-scrollbar { display: none; }
.kf-ib-ai-msg { max-width: 86%; padding: 9px 12px; border-radius: 14px; font-size: 13.5px; line-height: 1.45; overflow-wrap: anywhere; }
.kf-ib-ai-msg.is-in { align-self: flex-start; border-bottom-left-radius: 4px; background: #fff; color: #111b21; }
.kf-ib-ai-msg.is-out { align-self: flex-end; border-bottom-right-radius: 4px; background: var(--kh-wa-bubble); color: #111b21; }
.kf-ib-ai-msg.is-bot { border: 1px dashed rgba(255, 255, 255, .4); background: rgba(255, 255, 255, .14); color: #fff; }
.kf-ib-ai-msg > span { display: flex; align-items: center; gap: 4px; margin-bottom: 3px; color: #b9f6d0; font-size: 11px; font-weight: 700; }
.kf-ib-ai-msg.is-out:not(.is-bot) > span { color: var(--kh-wa-dark); }
.kf-ib-ai-msg > span i { font-size: 13px; }
.kf-ib-ai-event { align-self: center; max-width: 90%; padding: 3px 12px; border-radius: 99px; background: rgba(0, 0, 0, .18); color: rgba(255, 255, 255, .82); font-size: 11.5px; text-align: center; }
.kf-ib-ai-actions { display: flex; flex-wrap: wrap; gap: 6px; }
.kf-ib-act { display: inline-flex; align-items: center; gap: 6px; height: 34px; padding: 0 11px; border: 1px solid; border-radius: 10px; font: 600 12.5px/1 var(--ks-font); white-space: nowrap; cursor: pointer; transition: filter .15s, opacity .15s; }
.kf-ib-act i { font-size: 15px; }
.kf-ib-act.is-violet { border-color: #ddd6fe; background: #f5f3ff; color: #6d28d9; }
.kf-ib-act.is-amber { border-color: #fde68a; background: #fffbeb; color: #b45309; }
.kf-ib-act.is-emerald { border-color: #a7f3d0; background: #ecfdf5; color: #047857; }
.kf-ib-act.is-rose { border-color: #fecdd3; background: #fff1f2; color: #be123c; }
.kf-ib-act:hover:not(:disabled) { filter: brightness(.96); }
.kf-ib-act:disabled { cursor: not-allowed; opacity: .45; }
.kf-ib-ai-suggestions { display: grid; gap: 6px; margin-top: 10px; }
.kf-ib-ai-suggestions[hidden] { display: none; }
.kf-ib-ai-suggestions button { display: block; width: 100%; padding: 9px 12px; overflow: hidden; border: 1px solid rgba(255, 255, 255, .3); border-radius: 12px; background: rgba(255, 255, 255, .1); color: #fff; font: 13px/1.4 var(--ks-font); text-align: left; text-overflow: ellipsis; white-space: nowrap; cursor: pointer; animation: kh-pop .32s ease both; transition: background .15s; }
.kf-ib-ai-suggestions button:nth-child(2) { animation-delay: .08s; }
.kf-ib-ai-suggestions button:nth-child(3) { animation-delay: .16s; }
.kf-ib-ai-suggestions button:hover { background: rgba(255, 255, 255, .18); }
.kf-ib-ai-suggestions b { margin-right: 6px; color: #b9f6d0; }
.kf-ib-ai-composer { display: flex; gap: 6px; margin-top: 12px; }
.kf-ib-ai-composer input { flex: 1; min-width: 0; height: 42px; padding: 0 14px; border: 1px solid rgba(255, 255, 255, .3); border-radius: 999px; background: rgba(255, 255, 255, .96); color: var(--ks-ink); font: 13.5px/1.2 var(--ks-font); outline: 0; }
.kf-ib-ai-composer input:focus { box-shadow: 0 0 0 3px rgba(185, 246, 208, .5); }
.kf-ib-ai-composer input:disabled { opacity: .6; }
.kf-ib-ai-composer button { flex: none; display: grid; place-items: center; width: 42px; height: 42px; border: 0; border-radius: 50%; background: var(--kh-wa); color: #073b33; font-size: 18px; cursor: pointer; }
.kf-ib-ai-composer button:disabled { cursor: not-allowed; opacity: .5; }
.kf-ib-ai .kf-ib-ai-note { margin: 10px 0 0; color: rgba(255, 255, 255, .65) !important; font-size: 12px; }

.kf-ib-faq { margin-top: 80px; }

/* ---------- Responsive ---------- */
@media (max-width: 1080px) {
    .kf-ib-panes { grid-template-columns: 184px minmax(0, 1fr); }
    .kf-ib-float-new { left: -4%; }
    .kf-ib-float-sent { right: -3%; }
    .kf-ib-agent { display: none; }
}
@media (max-width: 960px) {
    .kf-ib-panes { grid-template-columns: 210px minmax(0, 1fr); }
    .kf-ib-agent { display: inline-block; }
    .kf-ib-float-new { left: -6%; }
    .kf-ib-flow { grid-template-columns: minmax(0, 1fr); gap: 16px; max-width: 620px; margin: 0 auto; }
    .kf-ib-sources { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
    .kf-ib-src { flex-direction: column; gap: 8px; padding: 14px 8px; text-align: center; }
    .kf-ib-src small { display: none; }
    .kf-ib-merge { min-height: 0; }
    .kf-ib-merge svg { display: none; }
    .kf-ib-merge-arrow { display: block; color: var(--kh-wa-teal); font-size: 26px; text-align: center; animation: ks-bob 3s ease-in-out infinite; }
    .kf-ib-hub { padding: 20px 18px; }
    .kf-ib-view { grid-template-columns: minmax(0, 1fr); gap: 28px; }
    .kf-ib-scatter { max-width: 520px; width: 100%; margin: 0 auto; }
}
@media (max-width: 640px) {
    .kf-ib-hero { padding: 8px 0 60px; }
    .kf-ib-app { border-radius: 18px; }
    .kf-ib-panes { grid-template-columns: minmax(0, 1fr); height: auto; }
    .kf-ib-list { flex-direction: row; gap: 4px; padding: 8px; overflow-x: auto; overflow-y: hidden; border-right: 0; border-bottom: 1px solid var(--ks-line); scrollbar-width: none; }
    .kf-ib-list::-webkit-scrollbar { display: none; }
    .kf-ib-conv { flex: none; flex-direction: column; gap: 4px; width: 78px; padding: 6px 4px; }
    .kf-ib-conv[aria-pressed="true"] { box-shadow: inset 0 -3px 0 var(--kh-wa-teal); }
    .kf-ib-conv-main { width: 100%; text-align: center; }
    .kf-ib-conv-top { justify-content: center; }
    .kf-ib-conv-top strong { font-size: 11.5px; }
    .kf-ib-conv-top small, .kf-ib-conv-preview, .kf-ib-agent { display: none; }
    .kf-ib-conv .kf-ib-unread { position: absolute; top: 2px; right: 12px; }
    .kf-ib-threads { height: 360px; }
    .kf-ib-thread-head { padding: 9px 12px; }
    .kf-ib-chip { padding: 3px 7px; }
    .kf-ib-float-sent { display: none; }
    .kf-ib-float-new { top: auto; bottom: 4px; left: 8px; max-width: calc(100% - 16px); }
    .kf-ib-filter { border-radius: 18px; }
    .kf-ib-filter-top { padding: 12px 12px 0; }
    .kf-ib-filter-bar { padding: 10px 12px; }
    .kf-ib-chiprow { flex-wrap: nowrap; width: calc(100% + 24px); margin: 0 -12px; padding: 0 12px 2px; overflow-x: auto; scrollbar-width: none; }
    .kf-ib-chiprow::-webkit-scrollbar { display: none; }
    .kf-ib-fchip { flex: none; }
    .kf-ib-rows { padding: 4px 6px; }
    .kf-ib-src { padding: 12px 6px; }
    .kf-ib-src > span:nth-child(2) { max-width: 100%; }
    .kf-ib-src strong { overflow: hidden; font-size: 13px; text-overflow: ellipsis; white-space: nowrap; }
    .kf-ib-src-icon { width: 38px; height: 38px; font-size: 19px; }
    .kf-ib-flow-panel { padding: 20px 18px; }
    .kf-ib-compare-seg { margin-bottom: 28px; }
    .kf-ib-scatter { height: 290px; }
    .kf-ib-mini { width: 210px; max-width: 74%; }
    .kf-ib-mini.is-mail { top: 90px; }
    .kf-ib-mini.is-sms { left: 6%; }
    .kf-ib-points li { padding: 12px 14px; font-size: 14.5px; }
    .kf-ib-status { border-radius: 22px; }
    .kf-ib-ai { padding: 14px 12px; border-radius: 20px; }
    .kf-ib-act { height: 32px; padding: 0 9px; font-size: 12px; }
    .kf-ib-faq { margin-top: 56px; }
}